Clarity. Transparency. Protection for Your Health and Your Finances.
Navigating insurance is confusing even in the best of circumstances—especially when you’re trying to heal from chronic illness or optimize your long-term health. At Helixona, we believe financial clarity is part of whole-person care. You deserve to know exactly what to expect so you can focus on your progress, not your bills. Below is a simple, patient-friendly explanation of how insurance works at our clinic and how we protect you financially.
We Are In Network (INN) With:
We Are Out of Network but accept (OON):
We are actively working to join these networks, but both insurers have stated their panels are currently full.
Even if your insurance considers us OON “out of network,” we will not pass inflated fees on to you.
You will only pay what you would have paid if we were in-network:
This protection ensures you receive high-level care without facing unreasonable out-of-network OON charges. We do this because your healing shouldn’t be blocked by insurance limitations or financial stress.
Many of the therapies that have the greatest impact on healing and long-term wellness are never covered by insurance, including:
Because we know you may need these therapies, we work hard to minimize your costs on the services that are covered by insurance. This balance allows you to receive the therapies that move the needle without breaking the bank.
To further support your budget, Helixona offers patient financing options for treatment plans and cash-based therapies. This allows you to:
Your Patient Care Coordinator can walk you through financing options and help determine what works best for your financial comfort.
Before any treatment begins, your PCC will:
You will always know what to expect before starting care.
We require a card on file to balance the high cost of insurance billing with the need to keep patient out-of-pocket costs low.
How it works:
This system allows us to:
This protects both you and the clinic.
We want healing to be accessible, predictable, and sustainable. If you have questions at any time, we are here to support you.
At Helixona, we want you to understand exactly how your insurance works and what to expect financially as you begin your healing journey. Below are the questions patients ask most often—answered as clearly and simply as possible.
We are currently In Network with:
We are actively expanding our contracted plans as insurers open their panels.
We are currently Out of Network with:
However, we do accept out-of-network benefits for these plans.
No. When we are out of network, you will only pay what you would have paid if we were in network.
We calculate the in-network rate and write off anything above that amount so you are not penalized for where your insurance company has placed us. Many times there is a high out of network deductible—when you commit to your care plan we are able to work with you so the burden of a high deductible is not getting in the way of your care plan.
This is part of our commitment to making care accessible and financially protected.
Because healing shouldn't bankrupt people.
Many therapies that truly help chronic illness and support longevity are not covered by insurance. We lower the cost of your covered services to offset what you may need to invest in your healing plan.
It's our way of protecting you while still providing advanced care.
Yes. Helixona offers patient financing options to help you spread the cost of cash-based therapies over time.
This allows you to:
Your Patient Care Coordinator can walk you through your financing options.
To keep your costs low and avoid charging higher administrative fees.
Billing insurance is extremely expensive for clinics—yet we choose to do it because it reduces your out-of-pocket burden. In exchange, we ask that we do not also have to chase payments from patients.
Here's how it works:
This gives you plenty of time to ask questions while keeping the clinic financially sustainable.
No. We are committed to full transparency.
Before starting any treatment plan, your Patient Care Coordinator will review:
You will always know your expected costs before treatment begins.
Insurance companies often do not cover treatments that:
Examples include: EBOO, Red light and low-level laser therapy, Frequency therapy, InnerFlow, Some IV formulations, and MEAD Analysis.
We keep our covered services affordable so you can access the therapies that truly help you heal.
Most standard labs are billed through the lab companies and processed by your insurance plan. Specialty labs may be partially covered, out of network, or cash-based depending on your plan.
Your doctor or PCC will explain any specialty lab costs before ordering them.
You will receive:
We are here to answer any questions you have.
Absolutely. Your Patient Care Coordinator and our Billing Support Team are here to help you review your charges and understand how insurance applied your benefits.
Some insurers send payment directly to patients instead of to the clinic. If this happens, we ask that you:
This ensures your account remains accurate and your treatments continue smoothly.
We’re here to support you with clarity, transparency, and compassion. If you have questions about insurance, billing, or expected costs, please contact your Patient Care Coordinator or our Billing Support Team. Healing is easier when you understand the path ahead—and we’re honored to walk it with you.
